Late Reschedule/Cancellation/Lock-Out Fees: Please understand that unlike other industries such as retail, hairdressers, etc. we in the cleaning industry do not have the luxury of walk-in customers to supplement our schedules when a client cancels without enough notice. When we schedule your service appointment, we reserve that time for you. Your cleaning professionals depend on your service being scheduled for them to make their living. Cancellations cost them dearly, and we find that if they lose out too often, they soon go elsewhere. You are vital in helping us to retain our excellent domestic partners.
Please carefully read the policies below, as we must adhere strictly to them to prevent lost revenue for our domestic professionals.For Rescheduling/Canceling A Service: Please email us at [email protected] or call/text us at (352) 900-3355 at least 48 hours before your scheduled service during business hours (8:00 a.m. – 5:00 p.m. excluding weekends). If a service appointment is rescheduled/cancelled less than 48 hours in advance, a cancellation fee of $75 will be charged to the card on file. If you are a Weekly client and would like to skip the week of your scheduled service, your next scheduled cleaning will be at the Bi-Weekly rate. After that, your recurring services will go back to your original rate (depending on how many weeks you skip).
Same-Day Cancellation Or Lock-Out Fee: If you cancel the day of service or if your Service Professional is unable to enter the property, there will be a cancellation fee of $125 or the price of the service, whichever is less. If we arrive and are unable to enter the property, and/or unable to contact you we’ll ask our team to wait 30-45 minutes before applying the cancellation fee.
Delay in Access: If you insist on a specific time, please be advised that if our scheduling does have any down/wait time that we will try our best to work with you to meet your needs. We may need to charge you an additional fee to cover the time that our cleaning professionals are asked to wait before accessing your home or place of business.
All cancellation fees go directly to our domestic professionals to partially compensate them for their lost revenue.
