All of our team members are interviewed by the owners and pass a criminal record check. We believe our team is our greatest asset, and therefore have very high standards. Only about 10% of the people that apply end up working as a Gville Maids certified cleaner.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know within 24 hrs. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
You can do as much or as little preparation for your service. However, your cleaning professionals reserve the right to reassess the scope of the job if they feel that there is more work than what was agreed upon in the original order. This usually isn’t an issue, but if anything changes with your booking, please let us know within 48 hours of the scheduled service. We want to make sure that your cleaners are properly prepared, adequately compensated for their effort, and that you are completely happy with your cleaning!
Absolutely, tips are not required but are always appreciated, it will make your cleaning professionals’ day! You can tip in cash directly, or let us know how much you would like to tip and we can add it to the total that is charged after your service has been completed.
On the day before your service, a hold will be placed on the card you used during the booking process. This is only to ensure that billing will go smoothly the following day, you are not charged at this time. Once your service is complete, we will charge the card on file and send you a receipt, completing the process! Your cleaning professionals cannot be paid until your payment has been received, so we strive to make this process as seamless as possible.
That’s entirely up to you! You can be home for your service, or you can provide keys/access codes for your cleaning professionals, whatever works best for your schedule. For our recurring clients, they provide a lock box at the home with a key so that their cleaning professionals simply use that key to enter the home, then place it back in the lock box for the next service. We recommend the lock box, as you can easily change the access code for any reason.
To account for travel and variations in cleaning times between appointments, we extend a 2-hour arrival window to your cleaning professionals. If they will be later than the arrival window, we will contact you as soon as possible to make arrangements in the event that your service time needs to be adjusted or rescheduled to another day. This is a very rare occurrence, but we want to make sure we have solutions in place, should the need arise.
No! Your are never locked into a long term contract. If you choose our recurring services, then later decide to cancel, simply notify us per our cancellation/rescheduling policy and we will be happy to modify your service schedule.
Late Reschedule/Cancellation/Lock-Out Fees: Please understand that unlike other industries such as retail, hairdressers, etc. we in the cleaning industry do not have the luxury of walk-in customers to supplement our schedules when a client cancels without enough notice. When we schedule your service appointment, we reserve that time for you. Your cleaning professionals depend on your service being scheduled for them to make their living. Cancellations cost them dearly, and we find that if they lose out too often, they soon go elsewhere. You are vital in helping us to retain our excellent domestic partners.
Please carefully read the policies below, as we must adhere strictly to them to prevent lost revenue for our domestic professionals.For Rescheduling/Canceling A Service: Please email us at [email protected] or call/text us at (352) 900-3355 at least 48 hours before your scheduled service during business hours (8:00 a.m. – 5:00 p.m. excluding weekends). If a service appointment is rescheduled/cancelled less than 48 hours in advance, a cancellation fee of $75 will be charged to the card on file. If you are a Weekly client and would like to skip the week of your scheduled service, your next scheduled cleaning will be at the Bi-Weekly rate. After that, your recurring services will go back to your original rate (depending on how many weeks you skip).
Same-Day Cancellation Or Lock-Out Fee: If you cancel the day of service or if your Service Professional is unable to enter the property, there will be a cancellation fee of $125 or the price of the service, whichever is less. If we arrive and are unable to enter the property, and/or unable to contact you we’ll ask our team to wait 30-45 minutes before applying the cancellation fee.
Delay in Access: If you insist on a specific time, please be advised that if our scheduling does have any down/wait time that we will try our best to work with you to meet your needs. We may need to charge you an additional fee to cover the time that our cleaning professionals are asked to wait before accessing your home or place of business.
All cancellation fees go directly to our domestic professionals to partially compensate them for their lost revenue.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go!
We provide services for Gainesville, Alachua, & Lake City, FL. We will be expanding further shortly, but chat with an assistant
online if you are outside yet within close proximity of these cities.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
Because we offer flat-rate pricing based on your cleaning preferences, you will never be caught off guard by the price at the end of a cleaning. Simply fill out our Booking form to see your price, choose a date for your service, and we take care of the rest!
Yes, we provide all cleaning supplies, products and equipment. If you prefer green products, please choose “Green Clean” in the extras section for no extra charge. Please note that in certain situations (ie cleaning inside the oven) we may have to resort to standard products. If you would like us to use your products or equipment, just let us know!
You bet! You’ll find the extra services we offer on our booking page. If there are any special instructions, please let us know in the area provided.
If you’ve already reserved a cleaning, respond to your confirmation email and add any comments you would like to be applied to your service. Or, login to your account to add any extras and special instructions.
Our Standard Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home.
Living Areas & Bedrooms
Bathrooms
Kitchen
First-time clients who haven’t had their home cleaned professionally within the last month, selecting the Deep Clean option will give your cleaning professionals the time they need to achieve the high-quality results that they are known for. Once we have performed a Deep Clean, our Standard Clean will be the perfect choice for weekly/biweekly/monthly services moving forward!
Living Areas & Bedrooms
Bathrooms
Kitchen
Our top to bottom, most thorough clean!
If you are a homeowner, landlord, property manager, tenant, buyer, or seller in need of a professional cleaning service, our Move In/Move Out option will provide you with a thorough cleaning that will prepare the home for you or the new family! (Please ensure that the home is empty prior to our service. We will need electricity and water.)
Living Areas & Bedrooms
Bathrooms
Kitchen
Garage & Patio
All Rooms
Inside Refrigerator
Wipe down & disinfect. Does not include freezer unless requested. Please empty refrigerator prior to service.
Inside Oven
Clean & De-Grease inside oven.
Inside Kitchen Cabinets
Clean interior cabinets and drawers in kitchen. Please empty cabinets and drawers prior to service.
Inside Bathroom Cabinets
Clean interior cabinets and drawers in bathroom. Please empty cabinets and drawers prior to service.
Inside Windows
Clean inside of reachable windows.
Blinds
Dust and wipe down blinds. Select number of windows. We do not thoroughly clean plastic or metal mini blinds due to danger of breaking.
Spot-Clean Walls
Wipe down/Spot-clean walls within arm’s reach using soap and water. Because the integrity of paint is sometimes an issue, our cleaners err on the side of caution when applying cleaning products to the walls. They will do our best to remove basic stains, but sometimes a spot just needs a quick paint touch-up.
Light Organizing
Sometimes a garage, a closet, cabinets and drawers, or an entire room can get a little out of control and leave you feeling overwhelmed and unsure of where to even start. Our organizers will help you get things back in order. We have a 2 hour minimum and can stay as long as it takes to put things right. Give us a call or drop us an email and we can discuss your needs!
Pet Hair Removal
Pets are awesome, but messy! This extra provides additional time to remove pet hair from floors and carpets. Does not apply to Upholstery (please see our Services page for more information).
Load of Laundry
Wash, Dry, and Fold. Please communicate specific garment needs on the day of your service.
Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss, we want to make sure both you and your cleaning professionals are happy!
Our Standard Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home. If you are a first-time client, or if your home has not been professionally cleaned within the last month, selecting the Deep Clean option will give your cleaning professionals the extra time and additional equipment and supplies to achieve the high-quality results they are known for. Once a Deep Clean has been performed, our Standard Clean will be the perfect choice for recurring services!
If you have specific areas that you would like your cleaner to concentrate on during your Deep Clean service, just let us know and we’ll make sure to add those areas to the service order.